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Kyloth

Find the problem and recover safely

Check the saved record before repeating an action that may already have succeeded.

User guide
These guides describe implemented workflows. You still need an account and access to the product; individual features can have separate requirements.

Where: Dashboard, Catalog, Orders, Settings, Help

  • Shop address shows nothing: check the shop is published, then check the product is published too. Use the Kyloth address. Custom-domain routing is not available from Settings.
  • Product is missing: check draft or archived status, shelf rules and stock. Restoring an archived product makes it a draft; publish it deliberately after review.
  • CSV did not update a price: import skips existing product names. Edit the product in Catalog instead of renaming the CSV row to force another import.
  • Photograph is missing: check the product and Settings, Your accounts. Image upload can fail separately from product creation. A saved account is not proof that an upload succeeded.
  • Customer received no email: open the order’s message history. Sent means handed to the provider, not delivered to the inbox. An order without an email address has no customer email to send.
  • Payment or stock result is uncertain: inspect the existing order or use Retry same operation in Inventory. Preserve the browser tab and avoid submitting a different operation while recovery is pending.
  • Changes are refused: refresh, confirm the business and current access, then read the error. Paused Commerce access blocks the edits listed in the access guide; repeatedly saving cannot restore it.
  • A control is disabled: read its availability note. Custom domains and live card payments cannot be enabled by entering a value in a different field.
  1. Open Help and start a conversation with the affected screen, record number and approximate time. Include what you expected and what the page actually showed.
  2. Check the conversation for a reply. Choose Talk to a person where available if you need human help. Keep new information in the same active ticket.
  3. If a support message has an unknown submission result, check its status before sending again. Keep passwords and provider secrets out of the conversation.