Delivering a digital file

Uploading the file a buyer downloads, writing licence terms, and the limits that stop a receipt link being forwarded forever.

User guide

These guides describe implemented workflows. You still need an account and access to the product; individual features can have separate requirements.

Where: Dashboard, Catalog, a product marked Downloaded

Switch a product's How this reaches the customer to Downloaded and two more fields appear: the file itself, and licence terms. On a new product, save it once first — the upload attaches to the product's own row, so there has to be a row to attach it to.

The order completes itself on the first download, so there is nothing here for you to tick.

The file can be up to 200 MB — two orders of magnitude above a product photograph, room enough for a font family, a pattern pack or a lookbook PDF.
Licence terms are optional, in your own words. Write what a buyer may and may not do with the file — personal use only, no resale, whatever your trade needs. Shown to the buyer before they pay and again on their receipt.
Replacing the file changes what a NEW order snapshots, never an order already placed. A buyer who already paid keeps downloading exactly the file they bought, whatever you upload after.

Before you continue

Licence terms are not a legal document Kyloth provides. They are your own words, shown as you wrote them. If you need enforceable terms, write or source them yourself.

A buyer downloads from their receipt — the same order-number-and-phone page every order already has, no account needed. If you have not uploaded a file yet, the receipt says so plainly instead of showing a button that fails when pressed: "hasn't uploaded this file yet — check back soon." You get an email naming that order as soon as it is placed — before the buyer goes looking — so a missing file does not sit unnoticed until they complain. It goes to the contact email on your shop settings, so a shop without one gets no warning.

A buyer can download the file up to 10 times, for 30 days after the order is placed. Both limits are counted independently — reaching either one stops the button working.
Past either limit, the receipt reads "This download has reached its limit" and points the buyer at you for another copy. It does not say which limit was hit, because the buyer does not need to know and it is the same conversation either way.
The link on the receipt always works from a fresh visit to that same page — it is not a one-time link. What runs out is the count and the calendar, not the page itself.
If you cancel an order, or record it as returned, the download link stops working straight away — your customer's receipt tells them so, and points them at you if that is not right.