Before you dispatch

A cash order can carry a note worth reading before you pack it, and it is a prompt, not a rule.

User guide

These guides describe implemented workflows. You still need an account and access to the product; individual features can have separate requirements.

Where: Dashboard, Orders

Every cash-on-delivery order that has not shipped yet is checked against a handful of plain facts: has a parcel to this buyer ever come back here before, has anything sent to this PIN code come back before, is the order's own value over an amount you chose, and does the PIN code on the address actually agree with the state. When one of these is true, the order's own page says so, under the heading Worth a call before you dispatch, in the same words either way.

Nothing here is added up into a score or a colour, and nothing is held back from you or from the order. It is a prompt, never a rule: cash on delivery still ships, the courier can still be booked, and no order is refused because of what this panel says. It puts one more thing in front of you before you pack the box, and you decide what to do with it.

You decide what counts as worth a second look on value alone. In Settings, beside your cash-on-delivery fee, there is a box: Tell me about cash orders over. Set a rupee amount and a cash order above it gets one more line on its own page.
Leave that box blank and no order is flagged for its value alone. The other checks still run regardless: a parcel that already came back, or an address that does not add up needs no rupee amount behind it to be worth a look.

Before you continue

The address check compares a PIN code's postal region with the state you have selected, and there are real addresses where those honestly differ. Puducherry's Yanam enclave is the one already known to: it sits inside Andhra Pradesh's postal region, while Puducherry the state is filed under a different one because that is where nearly all of it actually is. If you sell into Yanam, or anywhere else this can happen, check the address once rather than assuming the prompt is right. It is a guess about a pattern, not a claim that the address is wrong.

A buyer's history here is this shop's own orders and nothing else: no other seller's experience with them, and nothing from outside Kyloth. It is also only as good as the phone number: a buyer who places their next order from a different number is a new buyer as far as this shop can tell, with no history behind them yet.

Your Overview page can also show a card naming how many cash orders still waiting to go out are worth a call. That card only looks at the last 30 days, while the note on an order's own page looks at your whole history with no such window, so a buyer whose one returned parcel was older than 30 days can still be named on their order without showing up on your Overview. When the two disagree, trust the order's own page: it is reading everything, not the last month of it.