Configure email and review delivery

1. An owner or admin opens Email sender and saves one From address, sender name and optional Reply-To. Staff can read the profile but cannot change it.
2. In Email account, save the business Resend key in the masked field. Keep your original securely; Desk never displays it again. Enter the domain ID under Email domain check and choose Check domain.
3. Confirm Verified for the exact saved From-address domain. The key needs domain-read permission. The check lasts 15 minutes and must be repeated after the sender or account changes.
4. When delivery controls are enabled, open the exact issued quote or published support reply and choose Review email. Check From, To, Reply-To, subject and the entire message, confirm, then use Queue reviewed email for a quotation or Request email for a support reply.
5. Read the email history. Queued is not sent. Accepted by provider means the provider accepted it, not that the customer received or read it. Bounces, complaints, failures and later delivery observations remain separate.

For an uncertain request, retry the same review or reload its history. Do not create another reply to force a resend. Support email uses the approved requester and published reply only; internal notes and files stay out. A changed account, stale verification, closed case or revoked access can stop queued work.

In Incoming email, retrieve an available receipt, review its text and independently associate it with an enrolled customer and an eligible case. HTML-only content needs your readable review; attachments are not fetched. Confirming creates a private team record, not a portal-access grant or outgoing reply. Live receiving also needs operator setup and acceptance.

If the key is refused, check its provider permissions. A mismatched domain must match the saved sender exactly. After an uncertain settings save, retry unchanged details or Reload email settings. Disconnect email account removes the stored key; it does not erase retained delivery history.