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Useful ideas. Put to work.

Good questions.
Better business.

Clear guides for shops, restaurants, clinics and the teams answering customers. Find a useful answer, try a practical example and take one better step today.

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Patient communication

1–2 of 2 articles

Patient communicationClear filters
Two people reviewing blank planning cards and a notebook in a clinic office.Illustrative

ClinicPatient communication

“Someone will call” needs a name and a time.

Keep booking callbacks and administrative requests from disappearing between shifts. Track the next action, responsible person and completion evidence.

4 min read

A man checking a desk calendar while holding a smartphone at a reception desk.Illustrative

ClinicPatient communication

A reminder should answer four questions, quietly.

Write reminders that explain when, where and how to change a visit. Use appropriate contact preferences and keep unnecessary health details out.

3 min read